Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Glowing Hollow Ltd ("Company," "we," "our," or "us") regarding your use of our website glowing-hollow.com and our digital security and GDPR compliance services.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

2. Company Information

Company Name: Glowing Hollow Ltd
Registered Address: Westbourne House, 14-16 Westbourne Grove, London W2 5RH, United Kingdom
Phone: +44 203 181 0030
Email: [email protected]

3. Services Description

We provide professional digital security and GDPR compliance services including but not limited to:

• GDPR compliance consulting and implementation
• Cybersecurity assessments and solutions
• Data protection services
• Compliance auditing
• Security training programs
• 24/7 security monitoring and support

4. Acceptable Use

4.1 Permitted Use

You may use our services for lawful business purposes in accordance with these Terms.

4.2 Prohibited Activities

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or other harmful code
• Reverse engineer or attempt to extract source code
• Use our services to compete with us directly

5. Service Agreements and Payments

5.1 Service Contracts

Specific services will be governed by separate service agreements that detail scope, deliverables, timelines, and pricing.

5.2 Payment Terms

• Payment terms will be specified in individual service agreements
• All fees are exclusive of applicable taxes
• Late payments may incur additional charges
• We reserve the right to suspend services for non-payment

6. Confidentiality

6.1 Mutual Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of our business relationship.

6.2 Data Security

We implement industry-standard security measures to protect your confidential information and data.

7. Intellectual Property

7.1 Our IP Rights

All content, software, methodologies, and materials provided by us remain our intellectual property unless otherwise specified in writing.

7.2 Client IP Rights

We respect your intellectual property rights and will not use your proprietary information beyond the scope necessary to provide our services.

8. Warranties and Disclaimers

8.1 Service Warranties

We warrant that our services will be performed with professional skill and care in accordance with industry standards.

8.2 Disclaimers

Except as expressly stated, our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted or error-free.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the fees paid by you for the specific service in question
• We shall not be liable for indirect, incidental, special, or consequential damages
• We shall not be liable for data loss, business interruption, or loss of profits
• These limitations apply regardless of the legal theory upon which the claim is based

10. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, damages, or expenses arising from:

• Your breach of these Terms
• Your violation of applicable laws
• Your negligent or wrongful acts
• Your use of our services in a manner not authorized by these Terms

11. Termination

11.1 Termination Rights

Either party may terminate service agreements in accordance with the specific terms outlined in those agreements.

11.2 Effect of Termination

Upon termination:

• All outstanding fees become immediately due
• Confidentiality obligations continue
• We will return or destroy client data as requested
• Surviving provisions remain in effect

12. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Data Protection

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms. We comply with all applicable data protection laws, including UK GDPR.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting the updated Terms on our website. Continued use of our services after changes constitutes acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between the parties regarding the use of our services.

18. Contact Information

If you have any questions about these Terms, please contact us: